Privacy Policy

1. Who is responsible for your data

The data controller is COMNEX LTD (registered in England and Wales, company number 17540341, 128 City Road, London, EC1V 2NX, United Kingdom). For privacy questions, email [email protected].

2. What we collect

• Account data: your email or phone number and your password, stored in hashed form. If you sign in with Google, the account identifier and email that Google provides.
• Membership and order data: the plan you buy, amount, order number, payment status and membership expiry.
• Payment data: payments are processed by Antom (Ant International). We do not receive or store your full card number.
• Service data: the minimum needed to run the Service, enforce your plan's device limit and prevent abuse, such as device type, app version, connection times and data usage.
• Support messages: the content of emails you send us.

We do not log or sell the websites or content you access through VeilNex.

3. Why we use it

• To provide the Service and manage your account and membership (contract).
• To process payments, keep accounts and meet tax obligations (contract, legal obligation).
• To keep the Service secure and prevent fraud and abuse (legitimate interests).
• To answer your questions (legitimate interests).

We do not sell personal data and do not use it for targeted advertising.

4. Who we share it with

Only as needed to provide the Service: website hosting and network services (Cloudflare), payment processing (Antom), sign-in (Google, only if you choose Google sign-in), SMS and email delivery providers, and server hosting providers. We may also disclose data where the law requires it.

5. International transfers

Some providers are located outside the UK. When we transfer data outside the UK we use safeguards recognised by UK law, such as the UK International Data Transfer Agreement or Standard Contractual Clauses with the UK Addendum.

6. How long we keep it

Account data is kept while your account is open and deleted when you close it, unless the law requires us to keep it. Order and transaction records are kept for at least 6 years as UK law requires. Service data is usually deleted or anonymised within 90 days.

7. Storage on this website

This website only uses essential local storage: to remember your dark or light theme choice and to keep you signed in. We do not use advertising or analytics tracking cookies.

8. Your rights

Under the UK GDPR you can ask to access, correct or delete your data, restrict or object to processing, and receive your data in a portable form. Email [email protected]. You can also complain to the Information Commissioner's Office (ico.org.uk).

9. Children

The Service is not intended for children under 13 and we do not knowingly collect their personal data.

10. Changes

We may update this policy and will show the date of the latest change at the top of this page. We will give advance notice of significant changes.